Terms of service
Terms of Service
OVERVIEW
Welcome to Poto Pata! The terms “we”, “us”, and “our” refer to Poto Pata. We run this online store and website — including all information, content, features, tools, products, and services (collectively, the “Services”) — to bring you a curated, personalized shopping experience for your pets.
Poto Pata is powered by Shopify, which allows us to provide these Services to you.
These Terms of Service (the “Terms”), together with any policies we reference here, explain your rights and responsibilities when using our Services. Please read them carefully, as they cover important topics such as warranties, limitations of liability, and your legal rights.
By visiting, browsing, or using our Services, you agree to these Terms and our [Privacy Policy LINK]. If you don’t agree, please do not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence and that you consent to allow any of your minor dependents to use the Services through devices you own or manage.
When you use our Services (including browsing or making a purchase), you may be asked to provide personal information such as your email address, billing, payment, and shipping details. You promise that all information you provide is true, accurate, current, and complete, and that you are authorized to provide it.
You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. You may not sell, transfer, or assign your account to another person.
SECTION 2 – OUR PRODUCTS
We do our best to represent our products accurately, but keep in mind that colors and product appearances may vary depending on your device and its settings.
We cannot guarantee that the appearance or quality of any product purchased will perfectly meet your expectations. All product descriptions and availability are subject to change at any time without notice. We also reserve the right to discontinue any product at any time and may limit sales by person, region, or jurisdiction.
SECTION 3 – ORDERS
When you place an order, you are making an offer to buy from us. Poto Pata reserves the right to accept or decline any order for any reason. An order is only accepted once we confirm it and process your payment.
Please review your order carefully before submitting, as cancellation requests may not always be accommodated once processing begins. If your order is declined or modified, we will attempt to notify you using the contact information provided.
All purchases are subject to our [Refund Policy LINK]. You agree that purchases are for personal or household use only, not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change at any time without notice. The price charged for a product will be the one in effect at the time your order is placed, as shown in your confirmation email.
Unless otherwise specified, posted prices do not include taxes, shipping, handling, or import fees. You agree to provide accurate, complete payment details and update them as needed so we can process your transactions.
By providing your payment information, you confirm that:
(i) the details are true and complete,
(ii) you are authorized to use the payment method,
(iii) charges will be honored by your payment provider, and
(iv) you will pay all charges at the posted prices, including applicable taxes and fees.
SECTION 5 – SHIPPING AND DELIVERY
All delivery times are estimates and not guarantees. We are not responsible for delays caused by carriers, customs, or events outside our control. Once a product is handed to the carrier, the risk of loss passes to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content within the Services — including text, images, graphics, audio, video, trademarks, and logos — is owned by Poto Pata, our affiliates, or licensors, and protected by intellectual property laws.
You may use our Services for personal, non-commercial purposes only. Copying, redistributing, or creating derivative works from our content without written consent is prohibited. All rights not expressly granted are reserved.
“Poto Pata” and related logos are trademarks of Poto Pata. Shopify’s name and marks are trademarks of Shopify. Other names and logos appearing may belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may offer you access to third-party tools. These are provided “as is” without warranties or endorsements. Your use of them is at your own risk, and you should review the third-party provider’s terms before using their tools.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party sites or services. We are not responsible for the content, accuracy, or practices of these sites. Any use of third-party products or services is solely between you and the third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Poto Pata is powered by Shopify. However, purchases made on our store are directly between you and Poto Pata. Shopify is not responsible for your transactions with us, and you release Shopify from all claims related to your use of our Services or purchases.
SECTION 10 – PRIVACY POLICY
Your personal information is collected and used in line with our [Privacy Policy LINK] and Shopify’s Privacy Policy. Shopify may process your data, including across international borders, to help provide and improve the Services.
SECTION 11 – FEEDBACK
If you share ideas, suggestions, reviews, or other feedback with us, you grant us the right to use and share it for any purpose without compensation. You confirm that your feedback is accurate, lawful, and free from third-party rights.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We may occasionally make errors in product descriptions, pricing, or availability. We reserve the right to correct such errors or cancel orders without prior notice, even after submission.
SECTION 13 – PROHIBITED USES
You may only use our Services for lawful purposes. You agree not to misuse the Services, including but not limited to fraud, harassment, intellectual property infringement, spamming, or introducing harmful code. Violations may result in account termination.
SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services at any time, without notice, for violations of these Terms or other reasons. Sections relating to intellectual property, warranties, liability, and indemnity will continue to apply after termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
Except as expressly stated, the Services and products are provided “as is” and “as available,” without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure access.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent allowed by law, Poto Pata and Shopify will not be liable for indirect, incidental, or consequential damages, including lost profits, arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Poto Pata, Shopify, and their affiliates, employees, and partners from any claims arising from your breach of these Terms, your use of the Services, or violations of law or third-party rights.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will still apply.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision of these Terms is not a waiver of our rights. These Terms, together with our posted policies, constitute the full agreement between you and Poto Pata.
SECTION 20 – ASSIGNMENT
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Poto Pata is headquartered. You consent to the jurisdiction of the courts in that location.
SECTION 22 – HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting updates on our website. Your continued use of the Services constitutes acceptance of any changes.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms? Reach us at:
Poto Pata
📧 aria@potopata.com